- What is a discovery call?
- A discovery call is a structured conversation whose only job is to understand the prospect's problem well enough to decide whether a next step makes sense. It is not a pitch. At the end, both sides should know enough to judge whether another call is worth the time.
- What is the difference between a discovery call and a sales call?
- A discovery call is for understanding the problem; a sales call comes after, when you present a solution, discuss approach and ask for a decision. Tim Kilroy's point is that most agencies skip discovery and pitch too early, which makes them sound generic and desperate.
- Why do prospects ghost agencies after a discovery call?
- Often because the call was a pitch with a question stapled to the end. If you spend the call on your process and case studies, you leave without knowing what is broken, how big it is, what was tried and how decisions get made, so the proposal is generic and easy to ignore.
- What AI tools does Tim Kilroy offer?
- Tim Kilroy offers AI tools for sales-call review and prospect research. Call Lab Instant gives quick coaching on a recorded pitch, Call Lab breaks down a pasted call transcript, Call Lab Pro scores calls against methods such as SPIN, Challenger, MEDDIC and Sandler, and Discovery Lab builds a prospect research brief in about 60 seconds.
- What is Call Lab?
- Call Lab is an AI sales-call review tool. You paste a call transcript and get a coaching breakdown of what worked, what did not, objection handling and next-step suggestions. A free Call Lab Instant version needs no account, and Call Lab Pro adds methodology scoring and tracks improvement over time.
- What is Discovery Lab?
- Discovery Lab is a free prospect research tool from Tim Kilroy. Enter a company and it returns a brief with a company overview, recent news, conversation starters and smart questions, so you walk into a discovery call already understanding the prospect's business. It is designed to take about 60 seconds.